Order
Yes, you need to register an account at TrixMall.com to place an order. By using your own account,you can check your order status, make returns and receive the latest offers easily.
Yes, you can place an order by opening TrixMall.com on your mobile browser.
Ordering online from TrixMall.com is easy! First, pleas s login your TrixMall account / create a new account. Then viewing item, select the size, color and quantity, click ‘Add to Cart’. Once you have your desired items in your Cart, click "Cart" and "CHECKOUT". Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
No MOQ requirement, 1 piece is wholesale price also. You can try our products and services more easily.
If you want to change the confirmed order, please contact your account manager with your change request details included immeditately.
Orders can be checked via "My orders".
A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click "My orders", and we'll link tracking number with order after shipped.
Order status can be divided into two main categories: payment status and shipping status.
1. Payment Status:
- Pending: The order has been submitted but payment has not been made within the specified timeframe.
- Paid: The payment for the order has been successfully processed either through a third-party payment gateway or offline payment, and the platform has confirmed the receipt of payment.
- Refunded: The platform has refunded the full amount paid for the order through the original payment method.
2. Shipping Status:
- Unfulfilled：Initial status after a successful payment and before any items have been shipped.
- Fulfilled：All items in the order have been shipped, indicating that the order has been dispatched.
- Partially fulfilled: Only some, but not all, items in the order have been shipped. This status indicates that partial shipment has occurred.
You can find the main material information of a product in its product details.Our products are of high quality and passed strict quality inspection. Most of our products are alloys made with crystal gemstones.
No. We do not have a printed catalog. Our stock is continually updating so that our customers have access to the most current styles, prices, and overall selections.
Payment
Please login to your account and check the following payment methods for reference. Login -> My Orders -> Pending Orders -> Checkout By PayPal (Or Credit Card) -> Pay –> OK.
We accept the following forms of secure payment:
(1) SPEI
(2)OXXO for Mexican
The currencies that we can accept are USD, MXN.
Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please contact your account manager.
Our system checks a random amount of orders to ensure that they were placed by an authorized user of the payment method selected.
Shipping
You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 2-4 business days. If you order many items, the processing time depends on the item that needs time most. If you request many products with Swarovski crystal elements, it will take extra 1-2 days.
We will ship your goods 2-4 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information https://trixmall.com/pages/shipping-calculation for more details.
Kindly have a check that your email address is spelled and formatted correctly.Also, you may visit "My orders" to get more order update.
Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
Before placing an order, please refer to our Shipping info for the most accurate delivery estimates.
You can contact our after sales service people to deal with it. Here are three steps.
A. Confirm in our site system that the package has been received (otherwise, the after-sales dispute cannot be submitted)；
B. Submit a dispute at here https://trixmall.com/#!
C. Our colleague will reply to you in 48 working hours.
Note: if you do not reply in 7 days after we replied, the ticket will be auto closed. One order just can submit once, so please check all items and then submit the items which have problems.
