Privacy Policy

1. Scope

This privacy policy applies to the personal information processed by TrixMall in the course of its business operations, including personal information collected through TrixMall's online assets (such as trixmall.com) as well as personal information collected through any mobile applications, forums, social media accounts, blogs, retail stores, and other online or offline services (together with all future online and offline services, referred to as "Services").

2. Information Collection

1. Personal Identifiable Information

The types of personal identifiable information we collect (directly from you or third-party sources) and our privacy practices depend on the nature of your relationship with TrixMall and the requirements of applicable laws. The following provides more details on how we collect personal information and how we use these details.

2. Types of Personal Information

TrixMall collects personal information from current, potential, and past customers and visitors (referred to as "individuals") through the following channels:

1. Information directly provided by you: When you use our Services, directly contact us, or participate in certain activities such as registering an account on TrixMall, placing orders on our website, or signing up to receive emails about our latest products and services, we may ask you to provide some or all of the following types of information: name, email address, mailing address, phone number, payment information (such as credit card number, billing address), and other relevant information necessary to complete a purchase.
2. Communications: When you choose to request information about our Services, visit our stores, register to receive email or SMS communications, participate in promotions or marketing programs, or communicate with us in any other way, we may collect your personal information, such as email address, phone number, or mailing address. For training and quality purposes, within the limits allowed by applicable law, we may record and store customer support calls.
3. Surveys and Reviews: We (or third parties acting on our behalf) may contact you to participate in research, surveys, beta testing, or provide comments and recommendations. If you decide to participate, certain information, including personal information, may be required. You voluntarily provide all the information collected during your participation in our research, surveys, reviews, recommendations, or beta testing processes, and we may use this information to improve our products and/or services and for any other purpose permitted by this Privacy Policy.
4. Sweepstakes and Events: If we organize sweepstakes or events, we may ask you to provide contact information (such as phone number or email address) or other personal information. Your contact information may be used for contacting you regarding the sweepstakes or event you are participating in and, within legal limits, for other promotional, marketing, and business purposes. Depending on the laws of your jurisdiction, as a participant, you may have the opportunity to opt out of any communications unrelated to awarding prizes.
5. Publicly Posted Content: We may provide publicly accessible blogs, social media pages, product review pages, or similar forums. Please note that when you disclose information about yourself in any public area of the Services or on any publicly operated website of third parties, such content will be considered "public" and is not covered by the privacy protection provided by this Privacy Policy.
6. Information Provided by Third Parties: We may receive information about you from other sources, including third-party services and organizations, to supplement the information you provide. Such supplemental information allows us to provide more information about our business, products, and services.
7. Automated Data: Through our Services and/or other technical analytical methods, we may automatically collect certain information, such as your IP address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC addresses, IMEI, advertising IDs, and other device identifiers assigned to your computer or device when you access the internet, browser type and language, geolocation information, hardware type, operating system, internet service provider, pages you accessed before and after using the Services, date and time of your visits, time spent on each page, information about links clicked and pages viewed within the Services, and other actions taken through the use of the Services (such as preferences settings).

3. Information Usage By providing us with personal information

we are able to perform various business functions, including but not limited to the following:

1. Providing requested products, services, or information

TrixMall may use information about you to fulfill requests for products, services, or information, including:

1. Answering questions, comments, and other inquiries;
2. Providing access to certain features of the Services;
3. Personalizing product recommendations;
4. Communicating with you regarding logistics matters, including product delivery and transportation;
5. Conducting internal research and development;
6. Reviewing and responding to customer support requests;
7. Allowing you to register online profiles or participate in activities.
2. Administrative purposes

TrixMall may use personal information for administrative purposes, including:

1. Testing interest in our products and services;
2. Developing new products and services;
3. Ensuring quality control;
4. Sending emails or SMS messages to verify the email address or phone number provided to us and for informational and operational purposes such as account management, customer service, delivery updates, or system maintenance;
5. Processing payments for purchased products or services;
6. Processing applications and transactions;
7. Preventing potential prohibited or illegal activities;
8. Maintaining and managing our Services;
9. Enforcing our Terms of Service.
3. Marketing

TrixMall may use personal information to provide you with marketing materials that may be of interest to you, including:

1. Notifying you of offers, products, and services that may be of interest (such as restocking notifications);
2. Other purposes disclosed at the time you provide personal information;
3. You can contact us at any time to opt out of the use of your personal information for marketing purposes. Please refer to the "Rights Regarding Personal Information" section for more details.
4. Research and development

TrixMall may use personal information, either individually or aggregated with information obtained from other sources, to help us improve existing products and services or develop new ones. We may conduct regular surveys or research and may engage third-party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the collected information will be used for research and reporting purposes to help us better meet individual needs and understand the quality of the products and services we provide. Survey responses may be used to evaluate the effectiveness of our services, various types of communications, advertising campaigns, and/or promotional activities. If you participate in a survey, the information you provide will be used together with other participants' information.

5. Email and telephone sales

Individuals who provide us with personal information or from whom we obtain personal information from third parties may receive periodic emails, SMS messages, or phone calls containing information about our products and services, as well as upcoming special offers/events, in accordance with applicable laws. We provide options to opt out of receiving such communications, please follow the instructions provided in the "Rights Regarding Personal Information" section.

6. Anonymous and Aggregated Information

TrixMall may use personal information and other information about you to create anonymous and aggregated information. This may include de-identified demographic information, psychographic information, and information about the computer or device you use to access the Services or other analytics we create. Anonymous and aggregated information is used for various purposes, including measuring interest and usage of various parts or features of the Services. This anonymous or aggregated information does not constitute personal information, and we may use this information in multiple ways, including research, internal analysis, analytics, and any other lawful purposes. We may also share this information with third parties in an anonymous or aggregated form to ensure that no personal identity can be identified.

7. Shared Content

We may provide referral services or features that allow you to share or forward certain content with friends or colleagues, such as inviting your friends to use our Services or purchase our products via email.

8. Other

TrixMall may also use personal information for legitimate interests, such as fraud protection or compliance with legal obligations, or for other purposes disclosed at the time you provide personal information or with your consent.

4. Information Sharing

We share the information collected through our services in the following ways:

1. Vendors and Service Providers

We may share any information we receive with vendors and service providers. These service providers include:

• Order fulfillment and warehousing
• Website hosting, analytics, and related services
• Payment processing, fraud protection, and credit risk reduction
• Customer service activities such as inquiries and shipping
• Other aspects related to providing the services

TrixMall's policy is to enter into appropriate contracts with service providers that prohibit them from using or sharing personal information without the necessary fulfillment of our entrusted services or compliance with applicable legal requirements, and in accordance with this Privacy Policy.

2. Business Partners

In order to meet your needs and provide the requested products or services, TrixMall may share personal information with business partners and affiliates. We may also provide personal information to business partners who jointly provide products or services with us in order to offer you relevant products or services. We ensure that the name of the business partner appears together with TrixMall and make efforts to protect the security and privacy of your personal information.

3. Marketing

In order to provide you with more relevant and personalized advertising experiences, TrixMall may allow third-party advertising partners to set tracking tools (such as cookies) on our services to collect information about your activities on our services, such as your IP address, visited pages, and time. We may also share de-identified information and specific personal information we have collected, such as demographic information and past purchase history, with these third-party advertising partners.

Advertising partners may use this information (along with similar information collected from other companies) to provide targeted advertising services to you when you visit non-TrixMall-related websites within their network. This practice is commonly known as "interest-based advertising" or "online behavioral advertising."

In addition, we may also allow access to other data collected by our services and provide useful, relevant, valuable, or interesting information to our partners.

Please note that we only work with advertising partners who have been screened and meet our standards. We strive to protect the privacy and security of your personal information and seek to ensure that advertising partners comply with applicable privacy policies and regulations when using and processing this information. We make every effort to provide you with an advertising experience that aligns with your expectations and preferences.

4. Professional Advisors

To facilitate corporate transactions, manage our overall or partial business or operations, we may share personal data with legal, financial, insurance, and other advisors. These advisors may include lawyers, accountants, financial advisors, insurance agents, etc.

5. Legal Disclosure/Law Enforcement

If we believe it is necessary, we may access, preserve, and disclose your personal information, other account information, and content:

• To comply with requests and legal proceedings from law enforcement or national security agencies, such as court orders or subpoenas
• To respond to your requests
• To protect your, our, or others' rights, property, or safety
• To enforce TrixMall's policies or contracts
• To collect TrixMall's rightful fees or recover any debts owed to us

These are the ways in which we share information gathered through our services. We take appropriate measures to safeguard your personal information and ensure compliance with privacy regulations while sharing information with third parties.

5. Cookies, Pixels, and Similar Technologies

We (and third parties that provide content, advertisements, or other features for our services) may use cookies, pixel tags, local storage, and other technologies ("Technologies") to automatically collect information through our services. These Technologies are essentially small data files that are stored on your computer, tablet, mobile phone, or other devices, allowing us to record specific information and identify you across different devices whenever you visit or interact with our websites, services, applications, messaging, and tools.Our use of these Technologies can be categorized into the following general categories:

1. Operationally Necessary

We may use Technologies that are necessary for the operation of our services. This includes Technologies that allow you to access our website, services, applications, and tools; technologies used to identify abnormal website behavior, prevent fraudulent activities, and enhance security; or technologies that enable you to use shopping carts, save searches, or similar functionalities.

2. Performance-Related

We may use Technologies to provide enhanced functionality when you access or use our services. This may include identifying you when you log into the service or tracking your specified preferences, interests, or recently viewed items so that we can improve the presentation of content.

3. Functionality-Related

We may use first-party or third-party cookies and web beacons to provide content, including advertisements, that is relevant to your interests on our services or third-party websites. This includes using Technologies to understand the usefulness of ads and content delivered to you, such as whether you clicked on an ad. We may also use third-party targeting technologies or embed pixels provided by third parties to deliver targeted ads to audiences similar to ours or on our website. These third-party channels may still display ads to you even if you have disabled certain cookies.

4. Advertising-Related

If you would like to opt-out of the Technologies we use, you can block, delete, or disable them according to the permissions of your browser or device. For additional opt-out options, please refer to the "Rights Regarding Personal Information" section. Please note that blocking, deleting, or disabling these Technologies may affect the functionality of our services and may result in your inability to access certain features.

6. Security and Retention

The security of your personal information is important to us, and TrixMall is committed to handling such information with care. We employ physical, electronic, and procedural safeguards to protect your personal information. We use technology to secure your payment information and encrypt your personal information when it is transmitted over the internet. However, no method of internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. By using the services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues related to your use of the services. In the event of a security breach, we may attempt to notify you by posting a notice on the services or sending you an email. You may have the right, as required by law, to receive such notice in writing. We will retain the personal information received in accordance with this Privacy Policy for the duration necessary to achieve the purposes for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. When your personal information is no longer needed for the above purposes, we will destroy, delete, or de-identify the information in accordance with our data retention policy and applicable laws. However, legal requirements may necessitate that we retain certain or all personal information for a period beyond what we would typically retain it for.

7. Rights Regarding Personal Information

Under applicable data protection laws, you have certain rights regarding your personal information, including the right to access and update your personal information, restrict its use, transfer certain personal information to another controller, withdraw your consent at any time, request us to delete specific personal information about you, and lodge complaints with supervisory authorities regarding our handling of your personal information.You have the following rights:

1. Right of Access

You have the right to know whether we are processing personal information related to you and obtain a copy of that personal information (also known as "data subject access right").

2. Right of Rectification

You have the right to notify us without undue delay and request the rectification of inaccurate or incomplete personal information to ensure its accuracy and keep it up to date. Additionally, you can review and change personal information, including your name, surname, company, address, and phone number (in a secure login state) by logging into the service and accessing the "My Account" page.

3. Right to Erasure (or Right to be Forgotten)

Under certain conditions, you have the right to request the deletion of all personal information related to you. For example, when the processing of that personal information is no longer necessary or when your personal information has been unlawfully processed. If we delete all your personal information, your user account will also be deleted. However, if the processing of personal information is required by law or necessary for the establishment, exercise, or defense of legal claims, we may not be able to fulfill the request for erasure.

4. Right to Withdraw Consent

When we process your personal information based on your consent, you can withdraw your consent at any time. It should be noted that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal, nor does it affect the lawfulness of processing based on other legal bases.

5. Right to Restrict Processing

In certain situations, you have the right to request that we only store your personal information without further processing to restrict the processing of your personal information. Specifically, this may include cases where you question the accuracy of personal information or identify an unlawful processing of personal information.

6. Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. Additionally, based on your particular situation, you can also object to personal information processing based on our legitimate interests (or those of a third party). We will cease processing your personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.

7. Right to Data Portability

For personal information that you have provided to TrixMall and that is processed based on your consent or for the performance of a contract, you have the right to request that we provide you with a copy of all or part of such personal information in a structured, commonly used, and machine-readable format. Additionally, you have the right to request us to transmit this personal information to another controller, where technically feasible.

It should be noted that the above rights are governed by applicable data protection laws, and we respect and fulfill these rights. If you wish to exercise these rights or have any questions, please contact us for further assistance.

8. Minors Using the Services

Our services are not intended for children under the age of 18, and individuals under the age of 18 are not permitted to use our services. If we become aware of any information regarding children under the age of 18, we will delete it.Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18. If you are under the age of 18, please do not register for the services, purchase any products through the services, or provide us with any information about yourself, including your name, address, telephone number, email address, or any other name or username used by you. If we become aware that we have collected personal information from an individual under the age of 18 without parental consent, we will delete that information. If you believe that we may have any information about individuals under the age of 18, please contact us as described in the "Contact Information" section of this policy.

9. Additional Topics

1. Payment Processors

When you make purchases through the services, we utilize third-party payment processors to process your payments. In these instances, specific financial information may be collected from you by the third-party application on behalf of TrixMall. You will be required to provide information (which may include financial information) directly to such partners, whether through the services or otherwise. The use of such information by our partners will be governed by their terms, conditions, and privacy policies. This privacy policy applies to any financial information we may handle on your behalf or receive from our partners or payment processors. For more information about our use of third-party payment processors and partners, please email service@trixmall.com. Payment processing, including your name, email address, billing address, and other billing information, is subject to the terms, conditions, and privacy policies of these third parties. If you apply for or participate in any promotions through our partners

2. Cross-Border Data Transfers

You agree that all personal information collected through TrixMall may be transferred, processed, and stored globally, including but not limited to the United States and European Union, in the cloud, on our servers, on servers owned by our affiliates, or on servers of our service providers. By providing information to TrixMall, you expressly consent to the storage of your personal information in these locations.

3. Third-Party Websites and Services

The services may contain links to other websites, and other websites may reference or link to the TrixMall website or other services. These other domains and websites are not under our control, and TrixMall does not endorse or make any representations regarding third-party websites or social media platforms. We recommend that you read the privacy policies of each website and application with which you interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. We cannot control how these third parties use cookies or how they collect information, or can we control how they manage such information. It is your responsibility to carefully review and understand the privacy practices and policies of these third parties.

10. Updates to the Privacy Policy

We reserve the right to change, modify, add, or remove portions of this privacy policy at any time. It is your responsibility to regularly review this page for any changes. By continuing to use this website after changes have been made to this privacy policy, you are deemed to have accepted those changes. If we believe that the security of your personal information held or controlled by us may have been compromised, we may notify you about the situation.

11. Contact Information

If you have any feedback, questions, or concerns regarding privacy, please send detailed information to service@trixmall.com, and we will make every effort to address your concerns.